After receiving your order, if the file provided is valid and the order is

achievable, the manufacturing time is 24 hours (excluding weekends and public holidays).

Orders placed from Friday to Sunday will only be processed on Monday.

As Christmas, Valentine's Day, Father's Day and Mother's Day approach, manufacturing times may be extended and can reach up to 72 hours.

Shipping time varies depending on the shipping method chosen.

The time before receipt is therefore 2 to 3 working days from the order.

- Prefer original photos taken with a camera or smartphone, rather than

photos received via MMS or retrieved online. These photos are compressed and lose quality.

- Avoid group photos, there is no point in cropping a photo taken from a distance, the quality will not be better.

- Prefer a face from the front to a face from the side.

- Choose a framed photo instead: avoid having any part of the body cut off.

- Choose a photo with even lighting. Avoid shadows on faces.

like a photo taken in the sun with a cap.

- To summarize, choose a quality photo:

* Good brightness and sharpness: Be careful with photos that are too dark, backlit, shadows on faces, blurring, etc.

I will process your photos personally, rely on my experience to get the most out of your photo, It is strongly recommended not to modify your photo before sending it. It is useless

to modify the brightness, contrasts or add filters.

It is best to leave the original photo.

Regarding the framing, when you order you can specify in simple words what you want.

We do not accept the following files:

-jpg - jpeg - png - gif - bmp.

If you want to send us a file other than .pdf .pds .ai .eps for example,

you can place your order without putting

file and send the file to us at contact@lueurcreative.com , indicating your order number.

For logos, vector files are welcome.

We offer 3 plate formats:

- The ROUND format (15 cm x 15 cm).

- The SQUARE format (15 cm x 15 cm).

- The CUSTOMIZABLE format (15cm x 15cm).

The proportions (height and

width) of the visual as well as the margins that we must respect (3 mm on each side).

The final dimensions of the plate will depend on the proportions of your visual (photo or logo).

Let's take a simple example for a round or square logo.

All things considered, the final dimensions will be:

- 14.6 cm x 14.6 cm.

the final rendering will be faithful to the photo provided, in monochrome

This is a laser engraving , not a print. The rendering is in grayscale, with a slight halftone effect visible especially without lighting.

No, this product does not offer a visual generator. We create the layout manually, based on the photo and text provided.

Ideally, a well-framed, bright portrait with little background. Avoid groups or subjects that are too small.

Yes, as well as the USB cable and remote control,

Yes, you can attach a short personalized text as well as choose the font.

Yes, but the rendering is optimized to be seen with lighting : the contrasts appear better.